Returns and Exchanges

Exchange & Refund Policy
We offer best-in class products to the customers and render guarantee on products, such that our customers can enjoy the trouble-free shopping experience. We ensure that all the products available on our website are 100% genuine. In any case, you receive defective or damaged product because of the mishandling or some other reasons or when the delivered products do not match with the product description specified on the website we will offer exchange and refund facility to the customers. We offer all possible solutions such as product exchange, replacement and also amount refund within few days after the notice in the guarantee period. Whatever customers purchase from us is supported by buyer protection for three days since the date of delivery.
While coming across any defective or damaged product, customers may request for the replacement of part without any extra cost. But, when they want to return the product then buyer needs to pay the return shipping. Thus, it is requested that the customers contact us for all information about interesting products before buying. The return policy for every product differs.
The resulting policy is simple and easy with few steps needed to be followed. Customers must contact us at contact@royalnautical.co.uk with their order ID along with other particulars. In addition, they should also confirm their return request to the customer care executives and the customers will then be informed regarding the address and other information. The policy of return does not apply for used products and also for those products with labels scratched off or price tags taken off. Also, the original invoice and packing material along with the product is compulsory.

Once the order is dispatched from our warehouse we can not cancel or amend any order.In this case, the buyer has to bear the return cost from his location to our Indian Return Department.

Buyer is responsible to pay all the customs duty according to his country.We only pay custom from our end.